Administrators Jon Erickson Posted February 14, 2019 Administrators Share Posted February 14, 2019 With the coming release of IPB 4.4, we are planning to integrate Braintree, a paypal owned company, as our new payment gateway service. The service can handle credit/debit cards, PayPal, Apple Pay, Samsung pay and Google pay! While modifying our payment gateways, we had to reset our current payment service, Stripe, and as a result, your payment settings will need to be re-entered if you have an active subscription with us. The process is handle gracefully and you will receive an invoice when your subscription is nearing expiration as normal, but know, you will have to re-enter your payment settings. We are sorry for the inconvenience but are committed to providing you the best options available. If you have any questions, please feel free to ask away! 1 Quote Owner Deschutes Design Group LLC email | jon@deschutesdesigngroup.com Link to comment Share on other sites More sharing options...
Ignacio Pablo Duro Posted February 24, 2019 Share Posted February 24, 2019 Thanks for the info! BTW, I'm trying to re-validate my PayPal account, but I'm getting an error before the payment confirmation: Quote We're sorry, but we haven't been able to set up pre-approved payments at this time. Return to the merchant's website and select another payment method. I've added an alternative payment gateway (credit card), but I cannot confirm the purchase using this new payment method. (no option to NOT use PayPal) Thanks! Quote Link to comment Share on other sites More sharing options...
Administrators Jon Erickson Posted February 24, 2019 Author Administrators Share Posted February 24, 2019 Pablo, I've sent you a PM regarding this! Quote Owner Deschutes Design Group LLC email | jon@deschutesdesigngroup.com Link to comment Share on other sites More sharing options...
Devilsigh Posted March 1, 2019 Share Posted March 1, 2019 So how exactly do I update my payment info? Link in the e-mail is broken and I can't seem to find it without running into an error. Quote Link to comment Share on other sites More sharing options...
Administrators Jon Erickson Posted March 1, 2019 Author Administrators Share Posted March 1, 2019 @Devilsigh, since we’ve posted this, IPBs newest release has broken the payment gateway once again. It’s very frustrating for us as well as you guys. We have a ticket open with them and they stated they believe they know what the issue is and hopefully will be applying a fix soon. In the mean time, I will disable the expiration date on your account so that it doesn’t expire. Stay tuned. Quote Owner Deschutes Design Group LLC email | jon@deschutesdesigngroup.com Link to comment Share on other sites More sharing options...
Devilsigh Posted March 1, 2019 Share Posted March 1, 2019 Done 1 Quote Link to comment Share on other sites More sharing options...
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